Refund policy
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at starshyninv1@gmail.com.
Returns should be sent to the following address:
G. S. Rakovski St. 18
Sofia 1202
Bulgaria
If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
If you have any questions regarding returns, you can always contact us at starshyninv1@gmail.com.
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Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item. We’ll evaluate the issue and resolve it as quickly as possible.
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Non-Returnable Items
Certain types of items cannot be returned, including:
- Custom or personalized products
- Sale items
- Gift cards
If you have questions about your specific item, please contact us before making a return request.
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Exchanges
The fastest way to exchange an item is to return the original item first. Once the return is accepted, you can place a new order for the desired product.
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European Union 14-Day Cooling Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
Returned items must be in the same condition that you received them: unworn, unused, with tags, and in the original packaging. Proof of purchase is also required.
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Refunds
We’ll notify you once we’ve received and inspected your return and let you know whether the refund was approved.
If approved, your refund will be issued automatically to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card provider.
If more than 15 business days have passed since your refund was approved, please contact us at starshyninv1@gmail.com.